NHTSA Complaint #11310604 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11310604
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	January 21, 2020
Date Filed	February 21, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I HAVE BEEN HAVING ISSUES WITH THE ELECTRICAL POWER STEERING, WHEN TO THE DEALERSHIP THEY UPGRADED THE SOFTWARE OF THE POSITIONING SENSOR AND IT WORKED FOR AWHILE. NOW IT IS EVEN HARDER TO STEER, TOOK IT BACK TO THE DELEARSHIP AND THEY GAVE ME AN ESTIMATE OF 4300 DLLS TO FIX THE STEERING WHEEL ISSUE THAT WAS DETERMINED TO BE A SAFETY RECALL 14505. THEY ARE NOW SAYING THAT THE SAFETY RECALL WAS CLOSED ON MARCH 2016. I DON'T THINK IS FAIR THAT FORD CAN WALK AWAY FROM SAFETY ISSUES THAT CAN CREATE A RISK SITUATION TO THE OWNER OF THE VEHICLE.

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