NHTSA Complaint #11310547 — 2009 FORD ESCAPE

A POWER STEERING ASSIST FAILURE LIT UP ON MY DASH AND I LOST MY POWER STEERING COMPLETELY WHILE I WAS TURNING INTO A PARKING LOT AND I ALMOST HIT ANOTHER VEHICLE. AFTER I SHUT OFF THE VEHICLE AND TURNED IT BACK ON IT WAS WORKING PROPERLY AGAIN. THE SAME THING HAPPENED AS I WAS ON THE HIGHWAY AND WAS VERY SCARY. I NOW HAVE NO POWER STEERING. I CALLED FORD DIRECTLY AS I FOUND OUT THERE WAS A RECALL ON THESE VEHICLES FOR THE YEAR PERTAINING TO MY VEHICLE. THEY NOTIFIED ME THAT IT WAS VIN SPECIFIC AND NOTHING COULD BE DONE TO HELP ME SINCE MY VIN DIDN'T FALL UNDER THE ONES AFFECTED. THE RIGHT YEAR AND MODEL BUT NOT THE RIGHT VIN. UNACCEPTABLE CONSIDERING IT'S THE SAME ISSUE. THIS WAS VERY UPSETTING CONSIDERING IT IS A KNOWN ISSUE AND MY SAFETY AND THE SAFETY OF OTHERS AROUND ME IS AT STAKE. DOING SOME RESEARCH I'VE NOTICED MANY MORE PEOPLE LIKE ME WITH EXACT SAME ISSUE AND I'M NOT SURE WHY FORD HAS DONE NOTHING TO ADDRESSED THIS. VERY UPSET WITH FORD. THIS VEHICLE WAS PURCHASED FOR A NEW DRIVER AS WELL. LUCKILY IT HAPPENED TO ME AND NOT TO HER. PLEASE ADDRESS THIS SAFETY CONCERN BEFORE SOMEONE IS SERIOUSLY INJURED.