NHTSA Complaint #11310490 — 2014 FORD EXPLORER

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT HER HUSBAND WAS DRIVING AT APPROXIMATELY 5 MPH, THE DRIVER'S SIDE REAR TOE LINK FRACTURED WHICH CAUSED THE REAR DRIVER'S SIDE WHEEL TO TURN INWARD. THE VEHICLE WAS TOWED TO SPITZER FORD HARTVILLE LOCATED AT (543 W MAPLE ST, HARTVILLE, OH 44632) WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE CONTACT WAS INFORMED BY THE DEALER THAT THEY WOULD BE WILLING TO PROVIDE A SECOND FREE REPAIR. THE CONTACT STATED THAT THE FAILURE RECURRED WHILE HER HUSBAND WAS DRIVING AT 67 MPH. THE VEHICLE WAS AGAIN TOWED TO SPITZER FORD WHERE IT WAS CONFIRMED THAT THE TOE LINK NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.