NHTSA Complaint #11310431 — 2009 NISSAN ALTIMA

MY CAR WAS PARKED NEAR MY OFFICE AND IT REFUSED TO START ON 2/7/2020 EVENING. AFTER GETTING TOWED TO NEAREST LOCAL SERVICE CENTER IT WAS DETECTED IT HAS PROBLEM WITH ESCL AND IT WAS FIXED ON 2/11/2020.DUE TO URGENT NEED I COULDN'T TAKE TO NISSAN DEALER. LATER I DISCOVERED NISSAN IS RUNNING ELECTRONIC STEERING COLUMN LOCK (ESCL) SERVICE CAMPAIGN TO REPLACE THE FAULTY ESCL IN 2009 NISSAN ALTIMA AND ALSO THERE IS OPTION FOR REIMBURSEMENT BUT IT WAS REJECTED STATING MY VIN NUMBER IS NOT QUALIFIED IN SERVICE CAMPAIGN. MY CAR EXACTLY SAME PROBLEM WHAT WAS DISCLOSED IN HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2017/MC-10119195-9999.PDF. BUT NISSAN REFUSED ACCEPT THE PROBLEM AND THE REIMBURSEMENT CHARGES OF $775. I REQUEST YOU TO CHECK THIS AND INSTRUCT NISSAN TO HONOR THE REIMBURSEMENT MY CAR IS EXCLUDED FROM CAMPAIGN EVEN THOUGH CAR HAS EXACT SAME PROBLEM. THIS WILL HELP SO MANY PEOPLE HAVING THIS PROBLEM AND GETTING REFUSED BY NISSAN WITH UN-SATISFACTORY REASONS . THIS IS A SERIOUS CONCERN IF THIS HAPPENS WHEN CAR IS STOPPED IN STREET AND REFUSE TO START. NISSAN CASE #39570583