NHTSA Complaint #11310420 — 2015 HYUNDAI SANTA FE ENGINE

Complaint Details

ODI Number	11310420
Vehicle	2015 HYUNDAI SANTA FE
Component	ENGINE
Date of Incident	November 17, 2019
Date Filed	February 20, 2020
Mileage	134,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

MY TRANSMISSION WENT OUT AT 114,000 MILES THEY FOUND METAL SHAVINGS IN IT, WE HAD IT REPLACED. NOW AT 134,000 MILES THE ENGINE WENT OUT, THEY FOUND METAL SHAVINGS IN THAT ALSO. IT HAS BEEN SITTING AT HYUNDAI SINCE DECEMBER 2019 IT IS NOW FEBRUARY 2020 AND STILL WITHOUT A CAR OR A RENTAL. SERVICE DEPARTMENT BUILT AND NEW ENGINE AFTER THEY TESTED THE ENGINE IT STARTED MAKING NOISES AGAIN AND APPARENTLY HYUNDAI SENT THEM SOME PART THAT DIDN'T FIT NOW THEY HAVE TO FIX IT AGAIN... HYUNDAI CORPORATE HAS ONLY OFFERED TO PAY HALF OF THE REPAIRS EVEN THOUGH IT WAS AN ENGINE MALFUNCTION. BOTH OF THESE ISSUES HAPPEN WHILE DRIVING. THE ENGINE SHUT DOWN WHILE ON THE FREEWAY WHEN IT BROKE.

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