NHTSA Complaint #11310132 — 2019 RAM 1500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11310132
Vehicle	2019 RAM 1500
Component	ELECTRICAL SYSTEM
Date of Incident	October 1, 2019
Date Filed	February 19, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

IN OCTOBER 2019, THE UCONNECT SYSTEM IN MY 2019 RAM 1500 BEGAN TO MALFUNCTION. IT STARTED WITH GPS COORDINATES BEING MISALIGNED TO MY CURRENT LOCATION, BUT QUICKLY PROGRESSED TO MALFUNCTIONING IN ALL ASPECTS OF THE SYSTEM. ON DECEMBER 30, 2019, THE ENTIRE SYSTEM FAILED, RENDERING A BLACK SCREEN AND NO ABILITY TO CONTROL THE CRITICAL FUNCTIONS IN THE VEHICLE (MAINTENANCE, LIGHTING, CLIMATE, OR SAFETY CAMERAS). WITHOUT THE UCONNECT SYSTEM, IT IS IMPOSSIBLE TO MODIFY ANY OF THE SETTING FOR THE VEHICLE.

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