NHTSA Complaint #11310066 — 2017 CHRYSLER PACIFICA

WE BOUGHT OUR 2017 PACIFICA WITH AROUND 30K MILES ON IT. SHORTLY THEREAFTER, THE TRANSMISSION WOULD OCCASIONALLY SHIFT VERY HARD WHILE AT A SLOW SPEED. IT'S HARD TO PINPOINT, HOWEVER IT SEEMS TO HAPPEN BETWEEN FIRST AND SECOND GEAR. SOMETIMES IT WILL REV LIKE IT HAS BEEN THROWN INTO NEUTRAL, THEN WILL FINALLY HIT A GEAR AND SHIFT HARD WITH A JOLT AND LOUD BANG. IT DID THIS A NUMBER OF TIMES SO WE TOOK IT TO THE DEALERSHIP. THEY CHECKED EVERYTHING OUT AND COULDN'T FIND A PROBLEM. THE DEALERSHIP SAID THE TRANSMISSION ADAPTS TO EACH PERSON, SO DIFFERENT DRIVERS COULD CAUSE THE PROBLEM. HOWEVER, MY WIFE DRIVES THE VAN 99% OF THE TIME AND SHE HAS THE PROBLEM EVEN IF I HAVEN'T DRIVEN IT IN A LONG TIME. THE PROBLEM CANNOT BE REPRODUCED AS IT SEEMS TO HAPPEN RANDOMLY. OUR VAN NOW HAS APPROXIMATELY 50K MILES ON IT AND STILL HAS THE HARD SHIFTING PROBLEM. THE POWERTRAIN WARRANTY ENDS AT 60K MILES AND I'M AFRAID ONCE IT'S OUT OF WARRANTY, THE TRANSMISSION WILL TOTALLY GO OUT, COSTING US THOUSANDS OF DOLLARS. THIS SAME ISSUE HAS BEEN REPORTED BY MANY OTHER PACIFICA OWNERS.