NHTSA Complaint #11310065 — 2014 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11310065
Vehicle	2014 KIA SOUL
Component	ENGINE
Date of Incident	February 1, 2020
Date Filed	February 19, 2020
Mileage	111,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

THURSDAY I HAD A CHECK ENGINE LIGHT COME ON AND CALLED KIA SERVICE AND THEY SAID AS LONG AS ENGINE LIGHT IS NOT FLASHING I WILL BE OK TO DRIVE IT SO THEY SCHEDULED MY APPT. FOR THE FOLLOWING MONDAY. SATURDAY I WAS DRIVING 45MPH ON A BUSY ROAD AND MY CAR STARTING MAKING TICKING NOISE & LOST POWER AND STEERING. I SMELLED A CHEMICAL SMELL SIMILAR TO GASOLINE. I HAD MY OIL CHANGED EVERY 3000 MILES FOR THE LIFE OF THIS CAR. CONNECTING ROD CAP TO PISTON ROD CAME OUT OF MY ENGINE. MY KIA IS @ DEALERSHIP WAITING FOR CONSUMER AFFAIRS PROCESS. DIST.MGR HAS ALREADY DECLINED REPAIR. NOW WAITING FOR ESCALATION DEPT TO CONTACT ME. ITS NOW BEEN 19 DAYS. MY KIA IS A 2014 WITH THE 2.0 ENGINE. MY SON HAS A PHOTO OF THE CAP STICKING OUT OF THE ENGINE.(I WILL TRY TO UPLOAD ONCE I GET IT.) WHY DOES THE RECALL FOR THE ENGINE NOT PERTAIN TO ALL ENGINES WHEN THE SAME PROBLEMS ARE HAPPENING? AND WHY HAS KIA NOT SENT EVERYONE LETTERS NOTIFYING OF THE RECALL ESPECIALLY WHEN A CRASH OR ENGINE FIRE IS POSSIBLE? IS THIS SAFE AND ACCEPTABLE WHEN HUMAN LIFE IS AT RISK? OR DO WE WAIT FOR THE FIRST PERSON TO DIE?

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