NHTSA Complaint #11309894 — 2011 TOYOTA VENZA

AIR BAGS issue reported to NHTSA

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Crash 1 Injury

Complaint Details

ODI Number	11309894
Vehicle	2011 TOYOTA VENZA
Component	AIR BAGS
Date of Incident	January 4, 2020
Date Filed	February 18, 2020
Mileage	140,000 miles
Crash	Yes
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	RI

Consumer Description

TL* THE CONTACT OWNS A 2011 TOYOTA VENZA. THE CONTACT STATED HER DAUGHTER WAS DRIVING AT 25 MPH IN THE RAIN AND FOG WHEN SHE LOST CONTROL ON A CURVE COLLIDING INTO A GUARD RAIL. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY AS THE FRONT AND SIDE OF THE VEHICLE WAS DAMAGED. THE CONTACT'S DAUGHTER SOUGHT MEDICAL ATTENTION AND WAS DIAGNOSED WITH A CONCUSSION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DEEMED A TOTAL LOSS. THE DEALER NOR MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

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