NHTSA Complaint #11309868 — 2016 VOLVO XC90

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11309868
Vehicle	2016 VOLVO XC90
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	February 12, 2020
Date Filed	February 18, 2020
Mileage	38,026 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

VEHICLE SOFTWARE UPDATE REMOVED SAFETY ITEMS. I.E., WHEN VEHICLE IS IN MOTION AND IS IN PILOT ASSIST MODE LANE AVOIDANCE AUDIO WARNING SOUND AND STEERING WHEEL PULL BACK, CRASH AVOIDANCE AUDIO WARNING SOUND (WHEN NOT IN CRUISE CONTROL). PILOT ASSIST NO LONGER WORKS AT ALL. VOLVO STATES SOFTWARE UPDATES REMOVED THESE ITEMS. ISSUE IS= I WAS NOT INFORMED OF THE REMOVAL OF THESE ITEMS. I BOUGHT THE CAR BECAUSE IT WAS EQUIPPED WITH THOSE ITEMS. VOLVO REMOVED THEM WITHOUT MY PERMISSION OR EVEN NOTIFYING ME THE UPDATE WOULD DEGRADE MY VEHICLE. VOLVO STATES THEY ARE UNWILLING TO REMOVE THE SOFTWARE OR EVEN MODIFY IT FOR INDIVIDUAL CUSTOMERS. THESE ARE SAFETY ISSUES. VOLVO COMPLAINT REFERENCE NUMBER IS AVAILABLE IF NEEDED. VEHICLE MILEAGE 38026. BOUGHT NEW IN 2016 SEPTEMBER.

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