NHTSA Complaint #11309800 — 2009 SCION XB

TL* THE CONTACT OWNS A 2008 TOYOTA SCION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MIKE BASS FORD LOCATED AT 5050 DETROIT RD, SHEFFIELD, OH 44035 (440) 934-3673, FOR ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE OIL LEVEL WAS EXTREMELY LOW. AN OIL CHANGE WAS PERFORMED HOWEVER, A MONTH LATER THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS NO OIL IN THE ENGINE. THERE WERE NO OIL LEAKS EVIDENT. THE CONTACT WAS REFERRED BACK TO THE ORIGINAL DEALER WHO PERFORMED THE INITIAL OIL CHANGE. THE TECHNICIAN WAS ALSO UNABLE TO FIND EVIDENCE OF AN OIL LEAK. THE VIN TOOL SHOWED NO RECALLS ASSOCIATED WITH THE FAILURE. WHILE DRIVING AT AN UNDISCLOSED SPEED A MONTH LATER, THERE WAS AN ABNORMAL POPPING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO AN UNKNOWN MECHANIC AND DIAGNOSED. THE CONTACT WAS INFORMED THAT DUE TO THE OIL RELATED FAILURE, A PISTON WENT THROUGH THE CYLINDER HEAD AND THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE ENGINE WARRANTY COVERED UP TO 140,000 MILES. THE CONTACT WAS THEN INFORMED THAT THE MANUFACTURER WOULD DECIDE WHETHER OR NOT TO REPLACE OR REPAIR THE ENGINE. THE FAILURE MILEAGE WAS 138,400.