NHTSA Complaint #11309702 — 2015 FORD ESCAPE

WHILE TRAVELING ON THE INTERSTATE IN OUR 2015 FORD ESCAPE TITANIUM, WE BEGAN TO EXIT AND FOUND WE HAD NO BRAKES. WE HAD TO UTILIZE THE PARKING BRAKE IN ORDER TO BRING THE CAR TO A STOP. WE TOOK THE CAR TO A FORD DEALERSHIP FOR REPAIRS. THEY DETERMINED THAT THE BRAKE POWER ASSIST HAD FAILED BECAUSE THE VACUUM PUMP LOCKED UP CAUSING THE CAM DRIVE TO BREAK INSIDE THE CAM SHAFT. THIS ALSO CAUSED METAL SHAVING CONTAMINATION IN THE ENGINE OF THE CAR WHICH CAN CAUSE THE MOTOR TO LOCK UP AT ANY TIME WITHOUT WARNING. OUR RESEARCH REVEALED THAT A RECALL WAS ISSUED FOR THIS EXACT PROBLEM IN THE 2013 FORD ESCAPE; HOWEVER, THERE HAS BEEN NO RECALL ISSUED FOR THE 2015 FORD ESCAPE. THIS IS CLEARLY A DESIGN FLAW/FAULTY PARTS ISSUE THAT STILL HAS NOT BEEN CORRECTED. WE HAVE CONTACTED THE MANUFACTURER TO SEE IF THEY WOULD DO ANYTHING; BUT THEY REFUSED AND ALSO REFUSED TO LET US SPEAK TO SOMEONE ELSE REGARDING THIS. SO, WE ARE STUCK WITH A $2,200 CAR REPAIR BILL ON A 4 1/2 YEAR OLD VEHICLE WITH 74,000 MILES THAT FORD KNOWS IS AN ISSUE BUT REFUSES TO DO ANYTHING ABOUT. THIS DOESN'T INCLUDE POSSIBLY A NEW MOTOR IF IT LOCKS UP DUE TO THE METAL SHAVING CONTAMINATION. THE BRAKES FAILING UNEXPECTEDLY WAS A SAFETY HAZARD AND NOW WE HAVE ANOTHER POTENTIAL SAFETY HAZARD IF THE MOTOR LOCKS UP WHILE WE ARE DRIVING THE VEHICLE.