NHTSA Complaint #11309694 — 2019 INFINITI QX80

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11309694
Vehicle 2019 INFINITI QX80
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

THE CAR'S REARVIEW CAMERA HAS NO VISIBILITY WHEN IT'S NIGHTTIME OR DARK OUTSIDE. THE REARVIEW CAMERA MONITOR IS ALMOST PITCH BLACK AND TOO GRAINY. SIDEVIEW CAMERA ALSO SHOWS NO VISIBILITY (EVEN THOUGH THE CAR COMES WITH THESE FEATURES) AND CHANGING BRIGHTNESS/CONTRAST SETTINGS DOES NOT RESOLVE THE PROBLEM. DURING THE DAY, THERE'S VISIBILITY, BUT AT NIGHT, THE MONITOR IS BLACK AND GRAINY. THE DEALERSHIP'S MAINTENANCE DEPARTMENT HAS NOT RESOLVED THE PROBLEM WHEN CAR WAS BROUGHT FOR MAINTENANCE JUST 45 DAYS AFTER LEASING THE NEW VEHICLE. INFINITI'S CONSUMER AFFAIRS WAS CONTACTED AND THEY HAVE NOT RESOLVED THE PROBLEM AS WELL. THIS CREATES A HUGE SAFETY HAZARD AS WHEN THE SUN GOES DOWN, NOTHING IS VISIBLE IN THE MONITOR WHEN BACKING UP.

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#11432584 The night rear backup camera is extremely dark and blurry. You can’t see anything via the camera at night.

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