NHTSA Complaint #11309163 — 2015 RAM 1500

SINCE DECEMBER OF 2018 MY 2015 RAM 1500 LARAMIE LONGHORN HAS BEEN IN THE SHOP A TOTAL OF 5 TIMES DUE TO THE AIR SUSPENSION FAILING. THEY'VE REPLACED THE COMPRESSOR ON SEVERAL OCCASIONS, REPLACED BOTH FRONT AIR BAGS, REPLACED FUSES, COMPRESSOR LINES ETC. MOST RECENTLY I PICKED UP MY TRUCK AFTER IT WAS INT HE SHOP FOR 2 WEEKS, 2 DAYS LATER THE SUSPENSION FAILED AGAIN. I'VE BEEN TRAVELING DOWN THE HIGHWAY AT 70+ MPH WHEN THE SUSPENSION SUDDENLY DROPS TO ITS LOWEST SETTING AND BEGINS BOUNCING UNCONTROLLABLY DOWN THE ROAD. I'VE GOTTEN MESSAGES TO SERVICE AIR SUSPENSION IMMEDIATELY AFTER SEVERAL OCCASIONS. I'VE LOST A TOTAL OF OVER 30 DAYS OF VEHICLE USE WHICH SERIOUSLY IMPEDES MY ABILITY TO RUN MY BUSINESS AS I DEPEND ON MY VEHICLE FOR HAULING MATERIALS ETC. THESE FAILURES HAVE AMOUNTED TO THOUSANDS OF DOLLARS IN REPAIRS. FORTUNATELY FOR ME I HAVE THE LIFETIME WARRANTY ON MY VEHICLE. WHILE THIS HAS SAVED ME CONSIDERABLE AMOUNTS OF MONEY, I'VE STILL PAID OVER $1000 IN DEDUCTIBLES ONLY TO HAVE THE SYSTEM FAIL AGAIN. MY TRUCK HAS BEEN IN THE SHOP IN DECEMBER OF 2016, MARCH 2019, APRIL 2019, MAY 2019, NOVEMBER OF 2019 AND JANUARY OF 2020, ALL FOR THE AIR SUSPENSION. THE VEHICLE WILL DROP TO ITS LOWEST SETTING AND FAIL TO RAISE AFTER BEING PARKED, WHILE DRIVING DOWN THE ROAD, OVERNIGHT ETC. WHETHER DRIVING DOWN THE HIGHWAY OR ON LOCAL SURFACE STREETS THE SUSPENSION SUDDENLY FAILS. THERE'S NO RHYME OR REASON TO WHY OR WHEN IT OCCURS. IT IS EXTREMELY UNSAFE AND QUITE A DISAPPOINTMENT AFTER SPENDING NEARLY $70,000 ON A VEHICLE. THIS ISSUE SHOULD BE ADDRESSED BY THE MANUFACTURER IMMEDIATELY BEFORE SOMEONE HAS A TERRIBLE ACCIDENT. I'VE SEEN NUMEROUS TRUCKS WITH THE SAME ISSUES AT THE DEALERSHIP WHILE MINE HAS BEEN IN FOR REPAIRS.