NHTSA Complaint #11309031 — 2016 LINCOLN MKC EXTERIOR LIGHTING

Complaint Details

ODI Number	11309031
Vehicle	2016 LINCOLN MKC
Component	EXTERIOR LIGHTING
Date of Incident	January 24, 2020
Date Filed	February 13, 2020
Mileage	36,854 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

PASSENGER'S SIDE HEADLAMP BECAME INOPERATIVE (BURNED OUT). UPON INVESTIGATION AT THE LINCOLN DEALERSHIP THEY NOTICED THE BULB WAS NOT FULLY SEATED. CLOSER INSPECTION REVEALED THAT ONE OF THE EARS THAT SPRING CLIP LOCKS TO WAS MISSING FROM THE ASSEMBLY. THERE WAS NO EXPLANATION OF HOW THE SPRING CLIP LOCKS WERE MISSING. CONCERN IS IN ASSEMBLY OF THIS VEHICLES THIS PIECE WAS NEVER ADDED. ONE COULD LOOSE A HEADLIGHT OR BOTH AT ANY TIME AND IN DARK CIRCUMSTANCES COULD BE A SAFETY CONCERN TO THOSE ON THE ROAD POTENTIALLY CAUSING AN ACCIDENT.

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