NHTSA Complaint #11308958 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE REPORTED A FALSE ALERT STATING THAT THE COOLANT LEVEL WAS LOW. THE CONTACT STATED THAT THE COOLANT LEVEL WAS AT THE RECOMMENDED LEVEL. A SECONDARY ALERT WAS RELAYED WITH INSTRUCTIONS TO PULL OVER AS THE VEHICLE STALLED. WOODY ANDERSON FORD 2500 JORDAN LN NW, HUNTSVILLE, AL 35810, WAS CONTACTED BUT WAS UNABLE TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE COOLANT LEVEL SENSOR. THE INDEPENDENT MECHANIC LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 147,000.