NHTSA Complaint #11308763 — 2019 HONDA PILOT

FOR THE FIRST TEN MONTHS AFTER PURCHASING A BRAND NEW 2019 HONDA PILOT TOURING I WAS TREATED AS ONE OF HONDA'S GUINEA PIGS. I WAS PUTTING MY FAMILY'S LIVES AT INCREASED RISK, LOSING TIME AT WORK AND GOING THROUGH IMMENSE STRESS WHILE HONDA ATTEMPTED TO SOLVE A MAJOR ELECTRICAL ISSUE WITH MY VEHICLE. THROUGH MY EXTENSIVE PROACTIVE EFFORTS AND NUMEROUS TIMES LEAVING THE VEHICLE WITH THE DEALER A SOLUTION WAS EVENTUALLY FOUND. AFTER THE FINAL REPAIR WAS COMPLETED IT BECAME APPARENT THE EXTENT OF THE IMPACT THE FAULTY WIRING HAD ON THE VEHICLE'S SAFETY AND FUNCTION. AFTER THE ELECTRICAL ISSUE WAS CORRECTED THE OVERALL OPERATION OF THE VEHICLE WAS SIGNIFICANTLY DIFFERENT THAN THE DAY THE VEHICLE WAS PURCHASED. NO MORE NEAR ACCIDENT CAUSING FALSE AUTOMATIC EMERGENCY BRAKING OCCURRENCES. NO MORE CRUISE CONTROL AND LANE ASSIST MALFUNCTIONS, RANDOM LOSS OF THE SPEEDOMETER AND BACKUP CAMERA OR OTHER FREQUENTLY EXPERIENCED SAFETY ISSUES. NO MORE UNUSABLE INFOTAINMENT SYSTEM. IT WAS EXTREMELY APPARENT THE IMPACTS OF THE FAULTY WIRING WERE WIDE SPREAD IN THE VEHICLE AS SOLD. THE FIRST TEN MONTHS THAT MY WIFE, TWO CHILDREN AND I USED THE VEHICLE AS OUR MAIN SOURCE OF TRANSPORTATION, WHILE HONDA ATTEMPTED TO SOLVE THE ISSUE, IT WAS NOT FUNCTIONING AS DESIGNED AND ADVERTISED OR UP TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION STANDARDS.