NHTSA Complaint #11307994 — 2013 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11307994
Vehicle	2013 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	January 30, 2020
Date Filed	February 9, 2020
Mileage	71,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

RE: NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES TESLA TOOK ACTION TO DOWNGRADE HORSEPOWER AND RANGE ALONG WITH ALL OTHER ASPECTS OF PERFORMANCE THROUGH A TOTAL VOLTAGE CAP AFTER CLAIMING TO BE RELEASING A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY UPDATE WAS RELEASED EVER. AFTER INSTALLING A SOFTWARE UPDATE 2019.16.X I LOST RANGE AND THE ABILITY TO CHARGE THE BATTERY AT HIGHER RATES. BEFORE THE UPDATE, I WAS CHARGING AT 100% TO 255 MILES ON MY 85KW BATTERY PACK. THE ORIGINAL MILES WERE 265 MILES WHEN THE CAR WAS NEW. OF COURSE NORMAL DEGRADATION IS EXPECTED. I CURRENTLY ONLY GET 239 MILES ON A FULL CHARGE AS APPOSE TO 255 MILES.

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