NHTSA Complaint #11307570 — 2010 SUZUKI GRAND VITARA

MY MOST RECENT INCONVENIENCE WITH MY SUZUKI RECALL TENSIONER WAS ON 2/5/2020, I WAS DRIVING ON A BUSY HIGHWAY IN THE RAIN WHEN MY VEHICLE'S BELT TENSIONER AND DRIVE BELT CAME OFF OF THE RECALL TENSION ADJUSTER PULLEY. I COULD NOT TURN MY VEHICLE, THE ALTERNATOR LIGHT WAS ON, AND ENGINE LIGHT WAS ON. I HAVE BEEN TRYING TO GET ALL OF MY RECALL PARTS FOR MY SUZUKI GRAND VITARA REPAIRED SINCE MAY 2019. ROYAL NISSAN BATON ROUGE, IS THE COMPANY RESPONSIBLE FOR REPAIRING SUZUKI'S RECALLS, BUT THEY HAVE FAILED TO HONOR ITS WARRANTY POLICY CAUSING ME TO SPEND OVER $500 IN REPAIRS THAT SHOULD HAVE BEEN REPAIRED. THE BELT HAS SLIPPED ON THREE SEPARATE OCCASIONS , I HAD NO OTHER CHOICE BUT TO PAY FOR A NEW BELT TENSIONER BECAUSE MY LIFE WAS AT RISK. THE COMPANY HELD RESPONSIBLE FOR OUT OF POCKET EXPENSES AND RECALL PARTS THAT ARE STILL INCOMPLETE IS ROYAL NISSAN BATON ROUGE, I SPOKE WITH A REPRESENTATIVE BY THE NAME OF NATHAN.