NHTSA Complaint #11307470 — 2007 CADILLAC ESCALADE

TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH OVER A PATCH OF ICE, THE CONTACT LOST COMPLETE CONTROL OF HIS VEHICLE. THE CONTACT STATED THAT THE SERVICE STABLE TRACK AND THE TRACTION CONTROL LIGHT HAD ILLUMINATED ON THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO MCCURLEY INTEGRITY CHEVROLET CADILLAC 1325 NORTH AUTOPLEX WAY, PASCO, WA 99301 WHERE HE WAS INFORMED THAT THE PARTS TO FIX THE VEHICLE ARE NO LONGER AVAILABLE. THE CONTACT THEN CALLED TWO OTHER GMC DEALERS HE FOUND ONLINE(DEALER UNKNOWN) WHO ALSO GAVE HIM THE SAME INFORMATION. THE MANUFACTURER HAD BEEN NOTIFIED THROUGH THE DEALER(MCCURLEY INTEGRITY CHEVROLET CADILLAC) WHO INITIALLY GAVE HIM THE SAME INFORMATION AS THE DEALER. THEY SUGGESTED THAT ANOTHER PART COULD BE USED TO FIX THE PROBLEM, BUT COULD NOT GUARANTEE THAT REMEDY WOULD WORK AS NEEDED. THE VEHICLE HAD NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *LN*JB