NHTSA Complaint #11307458 — 2008 FORD EDGE

OUR WATER PUMP ON OUR 2008 FORD EDGE LIMITED, SUFFERED A BREAKDOWN WHICH ALLOWED WATER TO ENTER THE ENGINE INTERNALLY. THE WATER MIXED WITH THE OIL INSIDE THE ENGINE CAUSING A COMPLETE ENGINE FAILURE. WE WERE INFORMED IT WOULD COST $7,800.00 TO INSTALL A NEW FORD ENGINE. AT THE TIME OF ENGINE FAILURE THE ODOMETER SHOWED 105,000 MILES. THE CAR WAS BEING DRIVEN IN TOWN AT A SPEED OF 35 MILES PER HOUR IN THE MONTH OF AUGUST, 2019. I NOTICED THE AIR CONDITIONING WAS BLOWING HOT AIR SO I GLANCED AT THE DASHBOARD TO SEE THE ENGINE TEMPERATURE GAUGE REGISTERING H (HOT). AT NO TIME DID THE "CHECK ENGINE" LIGHT COME ON TO ALERT ME OF AN ENGINE PROBLEM. I HAD THE EDGE TOWED TO A GARAGE WHERE WE WERE SHOWN A BILL FOR $7,800 TO REPLACE THE ENTIRE ENGINE DUE TO THE WATER PUMP BURSTING AND LEAKING WATER INTO THE ENGINE WHICH MIXED WITH OIL IN THE ENGINE. WE BELIEVE THIS ENGINE FAILURE WAS THE DIRECT RESULT OF THE LOCATION OF THE WATER PUMP WHICH WAS "INTERNALLY" IN THE ENGINE.