NHTSA Complaint #11307320 — 2014 SUBARU FORESTER

BOTH COIL SPRINGS ON MY 2014 FORESTER FAILED LOCAL SUBARU DEALER REPLACED BOTH SPRINGS AT A COST TOME OF $561.00 FOR PARTS AND LABOR. IN ADDITION, I WAS CHARGED 99.95 FOR A FOUR WHEEL ALIGNMENT MANDATED BY THE REPLACEMENT OF THE SPRINGS. VEHICLE HAD ONLY 51,972 ON THE ODOMETER. THE VEHICLE WAS IN MOTION ON A SMOOTH STREET WHEN THE SPRINGS SNAPPED. THE RESULT OF THE BROKEN SPRINGS WAS A SAGGING REAR END OF THE VEHICLE MAKING IT UNSAFE TO DRIVE. THIS IS A SAFETY FAILURE AND SHOULD HAVE BEEN REPAIRED WITHOUT CHARGE TO ME. I CONTACTED SUBARU CUSTOMER SERVICE AND WAS TOLD THAT THERE WAS NO KNOWN PROBLEM WITH THE SUSPENSION...HOWEVER, THERE SEEM TO BE VERY MANY SIMILAR INCIDENTS REPORTED ON SUBARU OWNER WEBSITES.