NHTSA Complaint #11307229 — 2016 FORD EDGE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11307229
Vehicle	2016 FORD EDGE
Component	STRUCTURE:BODY
Date of Incident	October 5, 2019
Date Filed	February 5, 2020
Mileage	25,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

JUST NOTICED A LARGE CRACK DEVELOP IN THE PANORAMIC SUNROOF - FRONT PANEL. UNFORTUNATELY I DO NOT REMEMBER THE EXACT DATE. THE CRACK STARTED SMALL AND SPREAD INTO DIFFERENT CRACKS COVERING A GOOD PORTION OF THE SUNROOF. NO EVIDENCE OF ROCK OR IMPACT. CRACKS APPEAR TO BE STRESS RELATED THOUGH I AM NOT AN EXPERT. CALLED FORD DEALER AND WAS INFORMED THIS IS NOT COVERED AS VEHICLE IS OUT OF WARRANTY. MY VEHICLE IS A 2016 FORD EDGE SPORT WITH 25K MILES. GIVEN A VERBAL ESTIMATE THAT THE PART WOULD COST $1K AND LABOR JUST SHY OF $2K FOR A TOTAL OF $3K. I WILL AGAIN REINFORCE THAT THE CAR HAS NOT BEEN IN ANY ACCIDENT OR IMPACT AND THE CRACK APPEARED ONE MORNING AND HAVE GROWN. I AM LOOKING TO SELL THE CAR AND THIS IS IMPACTING THE FINAL PRICE I AM TRYING TO NEGOTIATE.

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