NHTSA Complaint #11307047 — 2017 GMC CANYON POWER TRAIN

Complaint Details

ODI Number	11307047
Vehicle	2017 GMC CANYON
Component	POWER TRAIN
Date of Incident	February 4, 2020
Date Filed	February 4, 2020
Mileage	27,606 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

TRANSMISSION EXPERIENCES TORQUE CONVERTOR SHUDDER. WITH VERY HARD SHIFTS AT 5 AND 18 MPH. DEALER COMPLIED WITH BULLETIN 18-NA-355. HAD IMPROVEMENT IN SHIFT FOR A WHILE. THEN HARD SHIFT RETURN AT 5 AND 18 MPH. DURING DECELERATIONS THERE WOULD BE A SHUDDER. WHEN USING CRUISE CONTROL WHEN REDUCING SPEED TRANSMISSION WOULD SHUDDER. RETURN TO DEALER, WHEN OIL PAN WAS REMOVED FOUND ALUMINUM CHIPS AND ONE METAL CHIP. DEALER REPLACE WITH REMANUFACTURED TRANSMISSION. DROVE VEHICLE HOME. THEN WENT OUT AND DROVE THE VEHICLE UPON EXITING DRIVE WAY EXPERIENCE TORQUE CONVERTOR SLIPPAGE AT AROUND 12 MPH WITH ENGINE RPM GOING FROM 2000 TO 4000. CONTINUED TO DRIVE VEHICLE ONCE TORQUE CONVERTOR REENGAGED. CONTINUED DRIVING MADE COUPLE OF SHORT TRIPS IN TRAFFIC CONTINUE TO EXPERIENCE BANGING IN DRIVE TRAIN. I BELIEVE THIS VEHICLE PUTS MY SAFETY AT RISK

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