NHTSA Complaint #11306927 — 2004 LEXUS RX

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11306927
Vehicle	2004 LEXUS RX
Component	STRUCTURE:BODY
Date of Incident	January 1, 2018
Date Filed	February 4, 2020
Mileage	140,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

TL* THE CONTACT OWNS A 2004 LEXUS RX. THE CONTACT STATED THAT THE DASHBOARD WAS CRUMBLING AND MELTING. THE FAILURE WAS PRESENT NEAR THE PASSENGER SIDE AIRBAG HOUSING OF THE DASHBOARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (BUTLER LEXUS LOCATED AT 4025 JONESBORO RD, UNION CITY GA) AND THE MANUFACTURER WERE NOTIFIED BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 140,000.

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