NHTSA Complaint #11306512 — 2009 SATURN AURA
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11306512 |
| Vehicle | 2009 SATURN AURA |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 104,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
I HAD DRIVEN MY 2009 SATURN AURA IN THE MORNING WITH NO PROBLEM AND PARKED IT IN A PARKING LOT AT MY WORKPLACE. WHEN I WAS ABOUT TO GO HOME I STARTED MY CAR AND THE POWER STEERING LIGHT CAME ON AND I CHECKED THE STEERING AND I HAD NO POWER STEERING. I TURNED MY CAR OFF AND WAITED A COUPLE OF MINUTES AND THEN RESTARTED MY CAR. THE POWER STEERING MESSAGE HAD GONE AWAY AND THE POWER STEERING WORKED. I DROVE DOWN THE ROAD A TURNED MY CAR OFF TO DO AN ERRAND. WHEN I CAME BACK AND RESTARTED MY CAR THE POWER STEERING MESSAGE CAME BACK AND I DIDN'T HAVE POWER STEERING AGAIN BECAUSE THE STEERING WHEEL WAS STIFF. I TURNED THE CAR OFF AGAIN AND RESTARTED IT A FEW MINUTES LATER. THE POWER STEERING WAS WORKING AGAIN. I STARTED TO DRIVE HOME AND ABOUT 7 TO 10 MINUTES LATER THE POWER STEERING DIDN'T WORK AGAIN SO I PULLED OVER ON THE SIDE OF THE ROAD. AFTER PULLING OVER TO THE SIDE OF THE ROAD I TURNED MY CAR OFF THE TURNED IT BACK ON A FEW MINUTES LATER. THE POWER STEERING WAS WORKING AGAIN. I DROVE A COUPLE OF MINUTES AND THEN THE POWER STEERING TURNED OFF AGAIN. SO I PULLED OVER AGAIN. THIS TIME WHEN I STARTED MY CAR THE POWER STEERING DIDN'T TURN ON AGAIN SO I DROVE THE REST OF THE WAY HOME WITH NO POWER STEERING. I FOUND A RECALL NOTICE ON A WEBSITE. HERE IS THE LINK: HTTPS://WWW.CARS.COM/RESEARCH/SATURN-AURA-2009/RECALLS/ LOOKS LIKE THE RECALL NUMBER IS 14V153000. WHEN I CALLED GM AND SATURN ON THEIR TOLL FREE NUMBER THEY CUSTOMER SERVICE REPRESENTATIVE SAID THAT MY CAR WAS NOT PART OF THE RECALL. I DON'T UNDERSTAND WHY THAT WOULD BE BECAUSE THE SYMPTOMS OF THE RECALL ARE IDENTICAL TO MY CAR'S SYMPTOMS. THANK YOU.
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