NHTSA Complaint #11306355 — 2004 TOYOTA TUNDRA

WE RECEIVED A RECALL LETTER SOME TIME IN NOVEMBER FOR OUR TOYOTA TUNDRA. I REACHED OUT TO STEVEN TOYOTA IN HARRISONBURG VIRGINIA SHORTLY AFTER RECEIVING THE LETTER. I WAS TOLD THEY NEEDED TO ORDER THE PART AND WOULD CALL BACK WHEN RECEIVED. I NEVER RECEIVED A CALL FROM STEVEN TOYOTA, AND HAVE BEEN ATTEMPTED TO GET THIS RESOLVED WITH MULTIPLE CALLS TO THE DEALERSHIP SINCE EARLY JANUARY. THE CALLS TO THE SERVICE DEPARTMENT EITHER GO TO VOICE MAIL OR ARE HUNG UP ON AFTER MULTIPLE RINGS. I FINALLY GOT A HOLD OF A SERVICE PERSON ON JANUARY 30TH, WHO SAID THEY WOULD CALL BACK IN TEN MINUTES WHEN THEY FOUND OUT INFORMATION. I NEVER RECEIVED A CALL. I ATTEMPTED TO CALL BACK TODAY, AND THE CALL WENT TO VOICE MAIL. I DO HAVE A RECORD OF ATTEMPTED PHONE LOG ON MY PHONE. I CALLED STEVENS BACK AND TOLD THE RECEPTIONIST I WOULD BE FILING A COMPLAINT, AND SHE RESPONDED " I'M SORRY FOR YOUR INCONVENIENCE."