NHTSA Complaint #11306319 — 2011 CHEVROLET EQUINOX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11306319
Vehicle 2011 CHEVROLET EQUINOX
Component ENGINE
Date of Incident
Date Filed
Mileage 3,996 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I HAD THE OIL CONSUMPTION TEST DONE AT THOMAS CHEVROLET IN MEDIA, PENNSYLVANIA DUE TO OIL BEING LOW. FOLLOWED UP EVERY 1,000 MILES AND THE OIL WAS ALWAYS 1/2 QT OR MORE LOW. ON DECEMBER 3, 2018, I HAD MY OIL CHANGED AND THEY SAID THERE WAS NO ISSUES WITH THE OIL. THE MILEAGE WAS 71,392. I BROUGHT IT BACK FOR AN OIL CHANGED ON MARCH 14, 2019 WITH THE MILEAGE BEING 73,996, WHICH IS ONLY 2,604 MILES LATER. THE SERVICE ADVISOR TOLD ME THAT MY ENGINE WAS DESTROYED. THE TIMING CHAIN BROKE AND DESTROYED MY ENGINE! HOW DOES AN OIL CONSUMPTION ISSUE GO FROM YOU HAVE AND ISSUE WITH YOUR CAR BURNING OIL TO NO THERE ARE NO ISSUES WITH OIL CONSUMPTION???? I COULD HAVE BROKEN DOWN ON A HIGHWAY WITH THIS ISSUE! THEY TOLD ME THERE WAS NOTHING THEY COULD DO BUT REPLACE THE ENGINE FOR $8,000.00 BUT NO GUARANTEES! I COULDN'T AFFORD TO PAY $8,000 SO I HAD MY CAR TOWED TO MY HOUSE WHERE IT HAS BEEN SITTING EVER SINCE. HOW CAN GMGET AWAY WITH THIS? EVEN THE GENERALMANAGER TOLD ME THAT GM KNOW ABOUT THIS ISSUE AND WON'T FIX IT!

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