NHTSA Complaint #11306143 — 2014 SUBARU FORESTER

THE DRIVER'S SIDE REAR SPRING BROKE CAUSING THE CAR TO SAG. I NOTICED THE SAGGING WHILE THE CAR WAS PARKED, I AM NOT SURE WHEN THE SPRING ACTUALLY BROKE. THE SPRING WAS REPLACED BY THE DEALERSHIP. APPROXIMATELY SEVEN MONTHS LATER, THE PASSENGER SIDE SPRING BROKE WHILE MAKING A LEFT HAND TURN IN TRAFFIC. THIS SPRING WAS ALSO REPLACED BY THE DEALERSHIP. IMMEDIATELY AFTER THE REPLACEMENT OF THE PASSENGER SIDE SPRING, THE PASSENGER SIDE REAR WAS MAKING A RATTLING AND BANGING NOISE. I BROUGHT THE CAR BACK TO THE DEALER AND WAS TOLD IT WAS JUST A HEAT SHIELD. THE NOISE GOT INCREASINGLY LOUDER AND THE RIDE DEGRADED AND BECAME VERY BOUNCY. I LOOKED UNDER THE CAR AND DISCOVERED THE STRUT WAS LEAKING FLUID. THE DEALERSHIP CLAIMED THAT WAS UNRELATED TO THE BROKE SPRING. I ALSO HAD THE REAR STRUT REPLACED AT A THIRD VISIT.