NHTSA Complaint #11302850 — 2014 SUBARU IMPREZA

TL* THE CONTACT OWNS A 2014 SUBARU IMPREZA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START UP EVEN AFTER REPLACING THE BATTERY. THE VEHICLE WAS TOWED TO (CIOCCA SUBARU 4611 HAMILTON BLVD, ALLENTOWN, PA 18103 (610) 395-3745) WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE CEASED. THE ENGINE WAS DIS ASSEMBLED. THE VEHICLE WAS TOWED TO FAULKNER SUBARU HARRISBURG 3233 PAXTON ST, HARRISBURG, PA 17111 (717) 564-4545), WHERE THE VEHICLE HAD BEEN PREVIOUSLY REPAIRED. THE CONTACT WAS NOTIFIED OF A FRACTURED VALVE SPRING IN CYLINDER NUMBER 3 WHICH CAUSED THE ENGINE TO CEASE AND CAUSED DAMAGE TO THE CYLINDER AND PISTON. THE TECHNICIAN REPLACED THE CYLINDER WITH AN UPDATED CAM CARRIER, VALVE SPRINGS, FRONT COVER WITH UPDATED CAM SHAFT SENSORS DUE TO OIL CONTAMINATION, AND THE SHORT BLOCK ASSEMBLY. THE MANUFACTURER INITIALLY OFFERED TO PAY $5,000 THEN AFTER NEGOTIATIONS STATED THEY OFFERED TO PAY EVERYTHING EXCEPT FOR $600. THE FAILURE MILEAGE WAS 77,794.