NHTSA Complaint #11302377 — 2018 FORD F-250

IN A FORD SOFTWARE UPDATE LATE IN 2019 THE PROFILE OF HOW THE IN CAR SYNC SYSTEM OPERATES WITH AN ANDROID PHONE HARD WIRED INTO THE SYNC SYSTEM USB PORT. WHEN THE PHONE AND THE SYNC SYSTEM ARE PAIRED SYNC USES THE GPS, PHONE AND OTHER APPS SO THEY CAN BE CONTROLLED BY THE SYNC SYSTEM WITH SIMPLE ICONS. BEFORE THE UPDATE MENTIONED THE SYSTEM WAS SEAMLESS. SINCE THE UPDATE WHEN THE RADIO IS TURNED OFF THE PHONE DISCONNECTS FOR THE SYNC SYSTEM. THIS REQUIRES A DRIVER TO RESELECT ANDROID AUTO ON THE SYNC SCREEN. ANY DRIVER WOULD NEED TO TAKE THEIR EYES OFF THE ROAD TO RECONNECT AND REGAIN THE TURN BY TURN MAP FOR EXAMPLE. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP 3 TIMES. THIS LAST TIME WAS TODAY AND THE TECH CONFIRMED THIS IS NOW A NORMAL OPERATION. I BELIEVE THIS ISSUE COULD LEAD TO A DISTRACTION AND POSSIBLE ACCIDENT IN A VERY LARGE AND VERY HEAVY VEHICLE.