NHTSA Complaint #11302371 — 2010 FORD ESCAPE STEERING

Complaint Details

ODI Number	11302371
Vehicle	2010 FORD ESCAPE
Component	STEERING
Date of Incident	January 15, 2020
Date Filed	January 27, 2020
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

FAILURE OF THE STEERING TORQUE SENSOR B2278. WHEN DRIVING OR IDLING, THE STEERING WHEEL WILL TURN BY ITSELF AS THE STEERING TORQUE SENSOR FAILS. FORD DEALERSHIP CLOSED THE RECALL WITHOUT PERFORMING THE REPLACEMENT OF THE SENSOR BASED ON REMEDIES RECOMMENDED IN RECALL 14S05. FORD REFUSES TO ACKNOWLEDGE THAT THEIR RECALL WAS NOT COMPLETED CORRECTLY AND WILL NOT HONOR RECALL TO REPLACE FAILING SENSOR

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