NHTSA Complaint #11302224 — 2019 AUDI Q8

AUTO START/STOP FEATURE KILLS ENGINE PRIOR TO VEHICLE BEING COMPLETELY STOPPED RESULTING IN THE DRIVER NOT APPLYING ENOUGH BRAKE "FORCE" TO KEEP THE VEHICLE STATIONARY AFTER THE ENGINE'S RE-IGNITION. WHEN THE ENGINE SUBSEQUENTLY STARTS, THE THE VEHICLE IS JERKED FORWARD AND THE DRIVER NEEDS TO RE-APPLY ADDITIONAL BRAKE FORCE TO THE PEDAL IN ORDER TO KEEP THE VEHICLE STATIONARY. THIS IS A SAFETY CONCERN AS THE DRIVER IS MISLEAD TO HAVE "COMPLETE CONTROL" OF THE VEHICLE WHEN BRINING IT STATIONARY THE FIRST TIME, THEN SUBSEQUENTLY HAVING TO RELY ON "QUICK REFLEXES" TO COUNTERACT VEHICLE BEHAVIOR TO AVOID COLLISION (FROM THE VEHICLE IN FRONT OF YOU, OR FROM INTERSECTING TRAFFIC). AUDIO DEALERSHIP PERFORMED SEARCH OF OPEN CAMPAIGNS & RECALLS. NONE CURRENTLY AVAILABLE FOR THIS MODEL. SERVICE CENTER PAPERWORK INDICATES "COULD NOT REPLICATE CUSTOMERS CONCERN", BUT I WAS PROVIDED EXTENSIVE TRAINING ON HOW TO 'DISENGAGE' THE AUTO START/STOP FEATURE (IF THERE'S NO PROBLEM, WHY DISENGAGE IT?). AUDI CUSTOMER EXPERIENCE (1-800-822-2834) IS UNABLE TO PROVIDE ADDITIONAL GUIDANCE AND RELIES ON THEIR SERVICE CENTERS TO HAVE THE FINAL WORD IN VEHICLE ISSUE RESOLUTION.