NHTSA Complaint #11301490 — 2007 JEEP LIBERTY

I HAD A RECALL REPAIR AFTER I RECEIVED THE LETTER IN THE MAIL SO I WENT AND HAD IT SERVICED AFTER I WAITED FOR THE BACKORDER. I HAD THE REAR LOWER SUSPENSION ARMS DONE AS IN THE RECALL AT SECRET CITY DODGE IN OAK RIDGE TN. I IMMEDIATELY NOTICED A WEIRD CREAKING NOISE COMING FROM THE REAR AND I TOOK IT BACK AND EXPLAINED TO THEM AND THEY SAID THEY COULD FIND NOTHING. I BROUGHT IT TO ANOTHER SHOP AND HAD THEM INSPECT AND THEY SAID THAT THEY DIDN'T TORQUE THEM RIGHT AND THE NOISE WAS FROM FAULTY PARTS. I TOOK IT BACK TO THE DEALERSHIP AND THEY AGAIN SAID NOTHING WAS WRONG AND THEY SPRAYED SOME LUBRICANT ON THE BUSHINGS TO QUIET THE NOISE. IT DIDN'T DO ANYTHING AND MADE ME QUESTION WHY THEY HAD TO DO THAT IF THE PARTS WERE NEW. I TOOK IT IN AGAIN AND THEY AGAIN SENT ME DOWN THE ROAD. WELL AS TIME WENT ON I WAS HAVING MORE PROBLEMS WITH STEERING AND HAVE BEEN TO TO OTHER SHOPS AND HAD BALL JOINTS ALL REPLACED AND EVERY SHOP SAID THAT THE REAR SUSPENSION ARMS WERE NOT GOOD AND I JUST WENT TODAY (JAN 23,2020) AND AND IT LOOKED AT BY A LOCAL REPUTABLE SHOP WHERE I LIVE BECAUSE THE STEERING IS OUT OF CONTROL.. THEY SHOWED ME IN THE BAY WITH MY CAR UP AND THE BACK WHEELS MOVE FORWARD AND BACKWARD BECAUSE OF THE BAD BUSHINGS IN THE LOWER CONTROL ARMS THAT WERE REPLACED BY SECRET CITY DEALERSHIP. THEY ALSO SAID THEY NEED TO BE REPAIRED ASAP AND I GOT THAT IN WRITING FROM THEM. I ALSO HAVE FROM A JEEP SPECIALTY SHOP ABOUT HOW THEY WERE INSTALLED WRONG AND HAVE THAT IN WRITING. I DID NOT WANT TO GET THEM REPLACED BY THE SAME DEALERSHIP BECAUSE THEY ARE TERRIBLE WITH CUSTOMER SATISFACTION AND COULD CARE LESS ABOUT MY SAFETY. I TAKE VERY GOOD CARE OF MY VEHICLE AND IT HASN'T EVER BEEN IN 4 WHEEL DRIVE. I USE IT TO DRIVE LOCALLY AND THAT IS IT. I HAVE CALLED NFSTA SEVERAL TIMES AND AM WAITING FOR A RESPONSE FROM THEM. PLEASE HELP ME WITH THIS I DON'T FEEL SAFE DRIVING IT. NOT MY FAULT