NHTSA Complaint #11301229 — 2012 JEEP GRAND CHEROKEE

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11301229
Vehicle 2012 JEEP GRAND CHEROKEE
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage 100 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I HAVE HAD A PROBLEM WITH MY CAR STALLING RANDOMLY SINCE THE DAY I BOUGHT IT BRAND NEW OFF THE LOT. I HAVE BEEN COMPLAINING TO THE DEALERSHIP FOR 8 YEARS NOW AND THEY HAVE NEVER ONCE OFFERED TO FIX IT. THEY KEPT TELLING ME NOTHING WAS WRONG WITH MY CAR. THE LAST TIME I TOOK MY CAR IN FOR RANDOMLY STALLING (WHILE ON THE FREEWAY), MY WARRENTY HAS JUST EXPIRED AND THEN THEY TOLD ME I HAD TO REPLACE MY ENTIRE FUEL PUMP SYSTEM. NOW A FEW WEEKS AGO I RECEIVED A RECALL ABOUT MY FUEL PUMP SYSTEM SAYING DO NOT DRIVE YOUR VEHICLE BEAUCSE ITS UNSAFE. THE MANUFACTURE HAS TOLD ME THEY WILL NOT SUPPLY ME WITH A RENTAL CAR, PUBLIC TRANSPORTATION PASS NOR WILL THEY REIMBURSE ME FOR RIDESHARE SERVICES. I HAVE HAD NOTHING BE PROBLEM AFTER PROBLEM WITH THIS CAR I BOUGHT BRAND NEW OFF THE LOT. NOW THEY ARE TELLING ME NOT TO DRIVE IT UNTIL ITS FIXED BUT CANT TELL ME WHEN THEY CAN FIX IT. THIS IS ABSURD. MY DASH BOARD IN MY CAR ALSO WAS DEFECTIVE (THE LEATHER COVERING IT SHRUNK AND PEELED UP). THE MANUFACTURE TOLD ME IT WAS "COSMETIC" AND THEY WOULD NOT COVER IT SO AFTER YEARS OF COMPLAINING, I FINALLY JUST PAID FOR A WHOLE NEW DASH BOARD MYSELF OUT OF MY OWN POCKET. NOW THEY JUST SENT ME A RECALL FOR THIS PART AND I'VE ALREADY PAID FOR IT. HOW CAN YOU HELP? (RECALL RELATED INCIDENT) TS

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