NHTSA Complaint #11301226 — 2018 LAND ROVER RANGE ROVER

WITH FEWER THAN 15K MILES ON IT, THE LAND ROVER WINDSHIELD HAS RETAINED FOUR ROCK CHIPS AND A LONG CRACK ACROSS THE FRONT WINDSHIELD GLASS WITH NORMAL DRIVING. THIS PILKINGTON GLASS IS EXTREMELY FRAGILE AND DANGEROUS. I HAVE CONTACTED LAND ROVER AND MY LOCAL FORT WORTH DEALER BECAUSE IT IS INSIDE WARRANTY PERIOD AND I FEEL THIS IS A SAFETY ISSUE. THE WINDSHIELD SUSTAINS DAMAGE OUTSIDE THE EXPECTED DAMAGE FROM THE TINIEST BIT OF GRAVEL. THIS I MY FIFTH LAND ROVER AND MY THIRD WINDSHIELD TO REPLACE. I HAVE BROUGHT THIS TO LAND ROVER'S ATTENTION, BUT THEY CONTINUE TO REFER TO IT AS "AN INSURANCE CLAIM" THOUGH I AM PRESENTING IT AS A SAFETY ISSUE & ASKING THAT IT BE ADDRESSED IN SOME MEANINGFUL WAY. THE CAR WAS IN REGULAR HIGHWAY TRAFFIC, TRAVELLING WELL BEHIND OTHER TRAFFIC WHEN ALL THREE ROCK CHIPS AND CRACK OCCURRED. LAND ROVER SERVICE MANAGER, ROBERT SMILEY, HAS REPEATEDLY TRIED TO HAND THIS PROBLEM BACK TO LAND ROVER. RATHER THAN LOOK AT THE ISSUE, THEY'VE REFERRED IT BACK TO HIM AND HE HAS DONE NOTHING TO ADDRESS IT FOR OVER A MONTH. I WAS NOT OFFERED A LOANER, BUT TOLD THAT "IF [YOU] DON'T FEEL SAFE, THEN DON'T DRIVE THE CAR." MR. SMILEY, JOE QUANGUAN, AND LAND ROVER HAVE TREATED MY CONCERNS ABOUT THE SAFETY OF THIS WINDOW AS A JOKE. I WOULD LIKE SOMEONE TO ADDRESS IT AND TO DOCUMENT THAT THIS GLASS CONFORMS TO THE STANDARDS PLACED UPON IMPORTS BY THE US, IF SUCH STANDARDS EXIST.