NHTSA Complaint #11301178 — 2019 SUBARU OUTBACK

I WAS DRIVING DOWN THE HIGHWAY AND MY WINDSHIELD CRACKED ON THE BOTTOM LEFT OR DRIVERS SIDE. THERE WAS NO IMPACT ON THE WINDSHIELD OF ANY KIND. NO TRAFFIC AND SMOOTH HIGHWAY. TEMP WAS AROUND 66 DEGREES. STARTED OUT AS A 5 INCH CRACK FROM THE BOTTOM UP AND HAD A VERY SMALL DIVOT. THEN SPREAD TO A 10 INCH CRACK VERY QUICKLY. I CALLED THE DEALERSHIP AND THEY SAID CRACK WAS CAUSED BY OUTSIDE FORCE DUE TO THE TINY DIVOT. THEY SAY THE ONLY WAY FOR A DIVOT IS IMPACT WITH A OUTSIDE FORCE. THAT IS NOT A TRUE STATEMENT. A SMALL DIVOT CAN OCCUR FROM A STRESS CRACK OF FROM SPONTANEOUSLY CRACKING. THE EYESIGHT TECHNOLOGY DOES NOT WORK WITH ANY OTHER WINDSHIELD, YOU MUST BUY THE FACTORY WINDSHIELD. I DO NOT FEEL SAFE DRIVING MY CAR WITH A SUBPAR WINDSHIELD. PLEASE HELP IN THIS VERY SERIOUS SAFETY ISSUE BEING IGNORED BY SUBARU. I HAVE ZERO CONFIDENCE IN THE NEW WINDSHIELD. THIS NEEDS TO BE ADDRESSED.