NHTSA Complaint #11301049 — 2017 NISSAN JUKE

APPROX 1:00 P.M. I PULLED INTO THE WENDY'S DRIVE THROUGH AND THE LINE WAS WRAPPED AROUND THE BUILDING. THERE WAS A LARGE LIKE FORD TRUCK IN FRONT OF ME. I SAT THERE MAYBE 1 MIN AND I THOUGHT FELT MY CAR JUMP (AND I THOUGHT 'WHAT WAS THAT'), THEN THE TRUCK PULLED UP AND THE SECOND I REMOVED MY FOOT FROM THE BRAKE, MY CAR FELT LIKE AN AIRPLANE AND I PLOWED INTO THE TRUCK IN FRONT OF ME (I HAD NO CONTROL). MY CAR KEPT GOING UNTIL HE IT KNOCKED HIM OUT OF THE LINE OF THE DRIVE THROUGH LINE AND MY CAR KEPT GOING ACROSS THE PARKING LOT THEN UP ONTO THE CURB, BUT IT STOPPED BEFORE HITTING A TREE. I WAS TERRORIZED. I HAD THE BRAKES PUSHED DOWN TO THE FLOOR AND IT FELT LIKE THEY WERE IN SOMETHING SOFT, NOTHING HAPPENED. CALLED THE POLICE AND FILED A REPORT, CALLED STATE FARM TO START THE CLAIM. I FIRST CALLED LEE NISSAN TO TELL THEM WHAT HAPPENED, AND TALKED WITH PATRICK IN SERVICE. HE HAD NOTES THAT EVERYTIME I CAME IN I TOLD ABOUT THE CAR LUNGING. STATE FARM SET UP THE CAR TO GO TO CAPITAL FORD NEXT DOOR AND SET UP A RENTAL CAR. I WAS A MESS. WHILE ON THE PHONE IN THE PARKING LOT A GENTLEMAN PARKED BY ME CAME AND TOLD ME HE HAD THE SAME THING HAPPEN TO HIS NISSAN VERSA (THE CAR HE WAS DRIVING), HE TALKED TO STATE FARM, AND SAID NISSAN HAD FILE ABOUT HIS SITUATION BUT IT HAPPENED JUST LIKE ME. ORLANDO B 2019 VERSA NOTE MASTER CYLINDER FAILURE 804-818-6711. CALLED LEE NISSAN AND TALKED WITH DOUG THAT SOLD ME THE CAR, I HAD TAKEN THE 100,000 MILE BUMPER TO BUMPER COVERAGE INCLUDING OIL CHANGES. TOLD HIM WHAT HAPPENED AND I WAS AFRAID OF THE CAR. WILL TALK ONCE CAPITAL FORD AND NISSAN FINISH THEIR RESEARCH. CALLED NISSAN CUSTOMER AFFAIRS THEY SET UP A FILE AND ESCALATED THE FILE AND ASSIGNED 38592070. POLICE FILE IS P20002887 RALEIGH POLICE DEPARTMENT OFFICER P.D. MATTHEWS.