NHTSA Complaint #11300831 — 2008 FORD EDGE

TL* THE CONTACT OWNS A 2008 FORD EDGE. THE VEHICLE WAS TAKEN TO COGGIN FORD JACKSONVILLE (9650 ATLANTIC BLVD, JACKSONVILLE, FL 32225 (904) 747-8996) FOR THE NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE). THE FUEL TANK WAS REPAIRED WITH A WAX SEAL. ONE MONTH LATER THE CONTACT NOTICED A LARGE FUEL LEAK FROM UNDER THE FUEL TANK. THE CONTACT CALLED THE DEALER AND GOT A RETURN APPOINTMENT. THE DEALER TRIED TO CHARGE THE CONTACT $1,600 FOR THE FUEL TANK EVEN AFTER THE INITIAL RECALL REPAIR WAS COVERED UNDER A 12 MONTH 12,000 MILE WARRANTY. THE DEALER REFERRED THE CONTACT BACK TO THE MANUFACTURER. THE CONTACT GOT A CASE FROM THE MANUFACTURER WHO STATED KNOWLEDGE ABOUT THE RECALL WARRANTY. THE MANAGER AT CUSTOMER RELATIONS AT THE MANUFACTURER STATED THERE WAS NOTHING THEY COULD DO ABOUT THE ISSUE AND HUNG UP ON THE CONTACT. THE RESULT WAS THAT THE VEHICLE HAD BEEN AT THE DEALER FOR TWO WEEKS AND WAS STILL UNREPAIRED. THE CONTACT JUST SPOKE TO THE DEALER TODAY AND WAS TOLD THAT THERE WAS NO REPLACEMENT FUEL TANK FOR THE REPAIRS AND TO COME TOW HIS VEHICLE AWAY AND FIX IT HIMSELF WITH A USED PART.