NHTSA Complaint #11300785 — 2015 CADILLAC ESCALADE

MY 2015 CADILLAC ESCALADE HAS SPENT MORE THAN 2 MONTHS IN THE CADDILAC DEALERSHIP TO TRY AND RESOLVE ISSUES SURROUNDING THE TRANSMISSION. THIS CAR OVER TIME HAS SHOWN SIGNS OF SHUDDERING, MIS-SHIFTING, JOLTING AND DIVING. MOST RECENTLY THE CAR SHIFTS FROM 2ND TO 1ST BELOW 20MPH CAUSING THE REAR WHEELS TO SPIN AND MAKING THE CAR UNSAFELY JOLT FORWARD. NOTHING SEEMS TO RESOLVE THIS ISSUE AND THE CAR IS UNSAFE FOR ME AND MY FAMILY. I HAVE TRIED TO WORK WITH THE DEALERSHIP OVER THE LAST 1.5 (4 VISITS) YEARS AND EVERY TIME THERE IS A NEW FLUID OR A NEW REPROGRAM THAT GM MAKES THEM TRY. MOST RECENTLY I OPENED A CASE WITH GM: 9-576-707-5930 BECAUSE THE DEALERSHIP HAS NO OTHER OPTIONS ON FIXING THE CAR.