NHTSA Complaint #11300570 — 2019 MERCEDES-BENZ AMG GLC43

2:19 PM ARRIVED POMPANO MERCEDES-BENZ TO PICK UP MY SERVICED VEHICLE ( 10,000 MILE SERVICE). 2:23 PM RETURNED MERCEDES-BENZ LOANER PROVIDED BY DEALERSHIP. 2:30 PM SERVICE ADVISER BRINGS CAR INSIDE THE SERVICE AREA, AND PROVIDES ME A RECEIPT OF THE SERVICE PERFORMED. 2:30 PM I LEAVE THE INSIDE SERVICE AREA AND GO TO DRIVE-THROUGH MC DONALDS (IN THE SAME COMPLEX AS DEALERSHIP). I DID NOT STOP, OR GET OUT OF THE CAR. 2:35 PM I LEAVE THE MC DONALDS DRIVE-THROUGH IN THE SAME COMPLEX AS MERCEDES DEALERSHIP AND ENTER THE I-95 SOUTH TOWARDS HOME/OFFICE.2:35 PM ' 2:58PM DRIVING I95 SOUTH FOR 20 OR SO MINUTES, I CAME TO A STOP IN HEAVY TRAFFIC. UPON STOPPING I NOTICED SMOKE COMING FROM UNDER THE HOOD, AND MOVED TO THE RIGHT SHOULDER. THERE WERE NO UNUSUAL WARNINGS OR READINGS FROM THE CAR. I PULLED THE HOOD LATCH ON THE INSIDE, AND GOT OUT AND APPROACHED THE FRONT OF THE CAR TO PULL THE LEVER AND OPEN THE HOOD. I HEARD A 'POP' IN THE ENGINE, AND SMOKE INTENSIFIED, AND WAS GETTING DARKER, SO I BACKED AWAY FROM THE CAR (MOVING TO THE SIDE OF THE ROAD) AND BEGAN FILMING WITH MY PHONE. 2:59 PM I PHONED 911 FEARING A FIRE. I TOOK A VIDEO OF LIQUID DRIPPING FROM UNDER THE ENGINE, WITH SMOKE GROWING FROM UNDER THE HOOD. 2:59 PM (AGAIN)I PHONED 911 AGAIN BECAUSE THE SMOKE UNDER THE HOOD IS DARKER, AND I TOOK ANOTHER VIDEO WHILE WAITING. AS I WAS CALLING 911, THE CAR BURST INTO FLAMES UNDER THE HOOD, AND INSTANTLY THE FLAMES BECAME HIGHER THAN THE HEIGHT OF THE CAR. 3:00 PM VIDEO OF CAR FIRE INTENSIFYING AS I STEPPED AWAY FROM CAR (WITH 911 ON SPEAKER AS I REPORT IT'S A FULL FIRE AT THIS POINT). 3:02PM (PHONE TIME STAMP) I RAN A SHORT DISTANCE FROM CAR AND CONTINUED TAKING (2) VIDEOS OF THE INCIDENT. FLAMES HAD MOVED FROM THE ENGINE, TO THE INTERIOR IN THIS SHORT TIME. CONTINUED MULTIPLE VIDEOS UNTIL THE FIRE DEPARTMENT ARRIVED 3:13. THE CAR WAS COMPLETELY DESTROYED BY THE FIRE.