NHTSA Complaint #11300294 — 2010 FORD FUSION

THE DRIVER SIDE DOOR LATCH IS BROKEN AND IS NOT LATCHING WHICH MEANS THE DOOR IS NOT CLOSING. I DISCOVERED THIS WHEN PARKING MY CAR, EXITING LIKE I HAVE DONE THE ENTIRE TIME I'VE HAD MY CAR, COMING BACK, OPENING THE DOOR, AND GOING TO CLOSE IT AND IT NOT LATCHING. I THOUGHT SOMETHING WAS IN THE DOOR FRAME PREVENTING IT FROM CLOSING BUT UPON LOOKING CLOSELY, THE LATCH IS FREELY MOVING AND NOT LOCKING WITH THE DOOR FRAME. I LOOKED THIS ISSUE UP TO SEE IF IT WAS AN EASY FIX (WHICH IT IS NOT) AND THERE HAVE BEEN OTHER FORD RECALLS FOR THIS SAME ISSUE WHICH MY CAR IS NOT COVERED UNDER. THERE HAVE ALSO BEEN MULTIPLE OTHER FORD CUSTOMERS WITH THE SAME ISSUE WITH ALL DIFFERENT MAKES AND MODELS THAT HAVE THAT ALSO WERE NOT COVERED UNDER THE WARRANTY. THIS IS A HUGE SAFETY ISSUE THAT MANY FORD OWNERS ARE DEALING WITH BUT ONLY SELECT FEW MAKES AND MODELS WERE COVERED UNDER THE RECALL. NOW I HAVE TO BRING MY CAR INTO THE DEALERSHIP AND PAY A HUGE BILL TO GET THIS FIXED EVEN THOUGH THIS SHOULD HAVE NEVER HAPPENED AND IT WAS NOTHING I DID. I DON'T HAVE MANY ISSUES WITH MY FORD, WHICH I CONSIDER MYSELF LUCKY FOR. BUT THIS HAZARDOUS ISSUE NEEDS TO BE RESOLVED. I SPOKE WITH FORD AND THEY SAID THEY CANNOT DO ANYTHING FOR ME SINCE I'M NOT COVERED UNDER THE RECALL.