NHTSA Complaint #11300106 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	11300106
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	January 13, 2020
Date Filed	January 17, 2020
Mileage	102,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED AT DOWNTOWN FORD LOCATED AT 525 NORTH 16TH STREET SACRAMENTO, CA 95811 (916) 442-6931 UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE REPAIR FAILED TO FIX THE VEHICLE. THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING ASSIST WHICH REQUIRED A GREATER DRIVER EFFORT TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. A CASE WAS FILED BY THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 102,000. THE CONSUMER STATED THE DEALER AND MANUFACTURER WOULD NOT HONOR THE RECALL. THE CONSUMER WAS CHARGED FOR THE REPAIRS. *JS

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