NHTSA Complaint #11299840 — 2015 MITSUBISHI OUTLANDER

MY WIFE AND I WENT TO WALKER AUTOMOTIVE, 1616 S. MACARTHUR DR ALEXANDRIA, LA 71301, (318)445-6421 TO FINANCE A LOW OR NO MILEAGE, MPG) EFFICIENT VEHICLE FOR MY WIFE. THE SALESPERSON, STEVE FARRELL ASKED, 'WHAT TYPE OF VEHICLE DID WE WANT?' I TOLD HIM MY FIRST CHOICE WAS A 4 CYL WITH A THIRD-ROW SEATING, WITH AN MPG RATING IN THE MID TO UPPER 20'S AND NOT A BIG BODY THAT MY WIFE WOULD BE DRIVING MOST OF THE TIME. HE SHOWED A GRAY 2016 MITSUBISHI OUTLANDER SE (THE VEHICLE WE FINANCED). MY WIFE GOT IN THE DRIVER'S SEAT AND DROVE THE VEHICLE AROUND ON A FEW CITY STREETS SURROUNDING THE DEALERSHIP. I ASKED MR. FARRELL ABOUT THE MILEAGE (34,421) THIS VEHICLE ALREADY HAD. HE STATED, 'THESE WERE HWY MILES.' I INFORMED HIM THAT THE MILEAGE WAS AGREEABLE SINCE I KNEW MY WIFE NEEDED A VEHICLE THAT WAS GOOD FOR HWY DRIVING. AFTER FINANCING THIS VEHICLE, I RETURNED TO WALKER FOR OIL CHANGES, MULTI-POINT INSPECTIONS AND A COUPLE OF MITSUBISHI RECALLS. ONE OF THE RECALLS WAS FOR THE DOOR LOCKS NOT AUTOMATICALLY LOCKING ONCE THE VEHICLE REACHED 5MILES PER HOUR. THE OTHER RECALL WAS FOR A FAILURE IN THE PARKING BRAKE SYSTEM THAT WOULD CAUSE THE VEHICLE TO MOVE EVEN WITH THE PARKING BRAKE ENGAGED. I DISCOVERED THESE RECALLS BY GOING TO THE AUTOZONE WEBSITE. MITSUBISHI DID NOT SEND ME A LETTER. I SCHEDULED AN APPT TO HAVE THE RECALLS CORRECTED. I WAS ASKED TO SPEAK TO 2 DIFFERENT SVC ADVISORS. THE FIRST ADVISOR, MICHAEL MEDINA, WAS SUPPOSED TO HAVE ORDERED THE PARTS, BUT DIDN'T, SO MY APPT WAS PUSHED BACK ANOTHER MONTH. THE NEXT SERVICE ADVISOR, SAM MORRISON ORDERED THE PARTS AND SET THE APPT FOR ME TO BRING THE VEHICLE IN. MR. MEDINA COMMITTED SUICIDE AND MR. MORRISON STOPPED WORKING FOR WALKER AFTER REPAIRING THE RECALLS ON MY VEHICLE. MY CONVERSATIONS WITH BOTH OF THESE ADVISORS WAS TO ASK THEM IF THERE WERE ANY OTHER RECALLS. THEY BOTH REPLIED, 'NOT TO THEIR KNOWLEDGE.' *JS