NHTSA Complaint #11299549 — 2010 FORD FUSION

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE POWER STEERING AND THE TRACTION CONTROL FAILED CAUSING THE VEHICLE TO CRASH INTO A DITCH. THE CONTACT CRASHED INTO A POLE COMING TO A STOP AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE MAINTENANCE SERVICE TRACK AND THE SERVICE POWER STEERING NOW WARNING MESSAGES ILLUMINATED PRIOR TO THE FAILURE. THE POLICE WERE NOTIFIED AND A REPORT WAS FILED. NO MEDICAL ATTENTION WAS REQUIRED AT THE SCENE, HOWEVER, THE MOTHER AND THE CONTACT SUFFERED FROM BACK PAIN AFTER THE CRASH. THE VEHICLE WAS FIRST TOWED TO A TOW YARD AND LATER TO THE CONTACT'S HOME. THE VEHICLE WAS NOT DESTROYED; THE VEHICLE HAD NOT BEEN REPAIRED OR TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HER THAT THERE WAS A RECALL ON HER VEHICLE NHTSA RECALL NUMBER: 19V001000 (AIR BAGS) .THE FAILURE MILEAGE WAS 188,000.