NHTSA Complaint #11299365 — 2017 SUBARU OUTBACK

WHILE DRIVING 60 MPH ON THE FREEWAY, MY WINDSHIELD SPONTANEOUSLY POPPED OR CRACKED IN MY 2017 SUBARU OUTBACK 3.6 LIMITED. IT CAUSED A DISTRACTION FOR ME WHILE DRIVING AS I THREW UP MY HANDS TO SHIELD MY FACE. THE CRACK WAS ABOUT 5 INCHES NEAR THE LOWER PORTION OF THE MIDDLE/PASSENGER SIDE OF THE WINDSHIELD ON THE VEHICLE. THE NEXT DAY I STARTED THE CAR AND HAD THE DEFROST ON IN COLD WEATHER, WHICH I SUSPECT MAY HAVE SPURRED THE FIRST CRACKING, AND THE CRACK SPREAD HORIZONTALLY ACROSS THE WINDSHIELD. I SUSPECT THE GLASS IS DEFECTED. IT COULD MAYBE ALSO HAVE SOMETHING TO DO WITH THE POSITIONING OF THE DEFROST VENTS INSIDE OF THE VEHICLE BLOWING ONTO THE WINDSHIELD. I WAS QUOTED OVER $1,000 FOR THE REPAIR AS THEY WILL HAVE TO RECALIBRATE MY SUBARU EYESIGHT CAMERA SYSTEM AS WELL WHEN REPLACING THE WINDSHIELD WITH NEW GLASS. I HAVE READ THAT MANY PEOPLE EXPERIENCE MULTIPLE SPONTANEOUS CRACKS IN THEIR WINDSHIELD PER YEAR, WHICH WILL NOT BE COVERED UNDER MY VEHICLES WARRANTY. I SPECIFICALLY BOUGHT THIS CAR FOR THE WARRANTY AS WELL. I WOULD LOSE MONEY ON MY CAR IF I TRADED IT IN AT THIS POINT. IT SHOULD NOT BE MY RESPONSIBILITY TO PAY FOR SUBARU'S MISTAKES AND DISHONESTY IN PRODUCING DEFECTED GLASS. I CAN PROVIDE A RECEIPT FOR REPAIR ONCE COMPLETED.