NHTSA Complaint #11299291 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING HE GOT A FLAT TIRE ON THE PASSENGER SIDE. THE CONTACT PULLED OVER AND ATTEMPTED TO CHANGE THE TIRE BUT THE FACTORY ASSIGNED LUG NUT WRENCH WOULD NOT FIT OVER THE LUG NUTS. THE CONTACT CALLED A TOW TRUCK AND WAS INFORMED THAT THE FAILURE WAS A COMMON ISSUE WITH THE LUG NUTS. THE CONTACT WAS INFORMED THAT THE HEAT FROM THE VEHICLE BEING OPERATED CAUSED THE LUG NUTS TO EXPAND WHICH CAUSED WRENCH ASSIGNED TO THE VEHICLE TO FAIL TO FIT THE LUG NUTS. BAXTER FORD SOUTH 9203 S 145TH ST, OMAHA, NE 68138 (402) 896-6000 WAS CONTACTED BY PHONE AND THE FAILURE WAS ACKNOWLEDGED. THE MANUFACTURER WAS ALSO MADE AWARE OF THE ISSUE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 70,952.