NHTSA Complaint #11299125 — 2015 MAZDA CX-5

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11299125
Vehicle	2015 MAZDA CX-5
Component	POWER TRAIN
Date of Incident	January 3, 2020
Date Filed	January 13, 2020
Mileage	79,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

AWD POWERTRAIN FAILURE AFTER 5YRS, 79,000 MILES. POWER TO REAR WHEELS DISENGAGED. HEAVY INTERMITTENT METALLIC CLUNKING SOUND EMITTED FROM REAR AXLE WHEN IN MOTION UNDER POWER, ESPECIALLY IN SLOW TIGHT TURNS, OR BACKING UP. MECHANIC IDENTIFIES FAILURE POINT AT THE VISCOUS COUPLING OF DRIVE SHAFT TO REAR DIFFERENTIAL. NO RECALLS FROM MAZDA; REPAIR IS REPLACEMENT OF THIS COUPLING AND THE ENTIRE REAR DIFFERENTIAL, ~ $2000 PARTS AND LABOR. THANK YOU MAZDA, FOR A POORLY ENGINEERED AWD DRIVETRAIN.

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