NHTSA Complaint #11298067 — 2018 HONDA CR-V

ON DECEMBER 22, 2019 I WAS HEADED TO CHURCH ON A FOUR-LANE HIGHWAY AND HEARD THE SOUND COMING FROM THE ENGINE, A LOUD METAL TO METAL SOUND AND THE VEHICLE DIED. I WAS ABLE TO RESTART THE CAR AND PULLED OFF THE ROAD AND HAD CAR HAULED TO DEALERSHIP WHERE I PURCHASED THE VEHICLE AND WHERE I HAD IT MAINTAINED. I HAD THE VEHICLE HAULED OVER TO DEALERSHIP ON A TRAILER TO AVOID DRIVING IT. AFTER THE DEALERSHIP INVESTIGATED, THEY FOUND THAT THE OIL TO THE ENGINE WAS BLOCKED BUT COULDN'T DETERMINE WHAT BLOCKED THE OIL. HEARING METAL TO METAL IT COULD HAVE BEEN SHAVINGS FROM THE METAL RUBBING TOGETHER. IT IS JANUARY 9, 2020 AND I AM STILL WITHOUT A MY CAR. THEY REPLACED THE ENGINE AND HAD IT READY ON SATURDAY, JANUARY 5, 2020. HOWEVER, WHEN I DROVE OFF IN IT, THE ENGINE WAS ROARING. SO, I TOOK IT RIGHT BACK AND LEFT IT ONCE AGAIN. THEY CALLED ME ON MONDAY, JANUARY 6, 2020 AND SAID MY CAR WAS READY ONCE AGAIN. I WENT BACK TO DEALERSHIP IN WHICH I WORK IN 53 MILE AWAY. I TEST DROVE IT AND THE ROARING SOUND WAS STILL THERE. THEY (THE SERVICE DEPARTMENT) THOUGHT IT WAS THE TIRES SO THEY ROTATED THE TIRES AND STILL HEARD THE ROARING SOUND. THEY DECIDED IT WAS THE WHEEL BEARING. WHEEL BEARINGS SHOULD NOT GO OUT IN A 2018 VEHICLE. I FELT THE ROARING WAS STILL IN THE ENGINE. I WILL HOPEFULLY PICK MY CAR UP ON FRIDAY, JANUARY 10, 2020 IN HOPES THE ROARING SOUND IS GONE. I BELIEVE THIS ISSUE IS RELATED TO THE ISSUE THE 2017 AND 2018 HONDA CRV OWNERS ARE EXPERIENCING WITH THE OIL. NEVERTHELESS, A 2018 HONDA TOURING SHOULD NOT HAVE ALL THESE ISSUES. I AM AN UNHAPPY CUSTOMER AND NOW I FEEL THE VALUE OF MY CAR IS DEPRECIATED.