NHTSA Complaint #11297709 — 2020 GMC ACADIA UNKNOWN OR OTHER

Complaint Details

ODI Number	11297709
Vehicle	2020 GMC ACADIA
Component	UNKNOWN OR OTHER
Date of Incident	December 18, 2019
Date Filed	January 7, 2020
Mileage	35 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

PURCHASED NEW 2020 GMC ACADIA DENALI IN DEC 2019. VEHICLE WAS EQUIPPED WITH SEVERAL DEALER ACCESSORIES INCLUDE ROOF RAIL CROSS-BEAMS. THESE WERE NOT IN STOCK AT TIME OF PURCHASE AND RETURNED AFTER 1 WEEK TO INSTALL. AFTER PICKING UP THE VEHICLE ON MY DRIVE HOME, I HEARD A WHISTLING/HUMMING NOISE COMING FROM THE EXTERIOR AT ABOUT 30 MPH. AS I ENTERED THE HIGHWAY AND TRAVELING AT 65 MPH, THE NOISE WAS DEAFENING AND THE VEHICLE DID NOT HANDLE VERY WELL, VIBRATION IN THE STEERING. I IMMEDIATELY RETURNED TO THE DEALER AND DETERMINED THE NOISE WAS FROM THE ROOF RAIL CROSS-BEAMS. SERVICE TEAM THAT THERE COULD BE SOME NOISE BUT IT WOULD NOT AFFECT THE VEHICLE HANDLING. I HAD THEM REMOVED AND THE DRIVE HOME HAD NO ISSUES. BUYER BEWARE IF YOU ARE ONLY GETTING THE CROSS-BEAMS AS AN ADDED ACCESSORY AND WILL NOT UTILIZE TO CARRY ANY ITEMS, IE; KAYAK, BIKES, ETC.

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